About Reflex

Reflex is changing the way that 15 million Americans work in retail. We’re building a platform that matches leading apparel brands with the top tier of retail talent, on-demand.

Our vision is to be the best way to work in retail - unlocking flexibility for all.

About The Role

Reflex is growing fast—operating across 25+ states with thousands of W2 retail associates powering stores nationwide. As we scale, compliance and HR operations have become mission-critical. We're looking for an HR Compliance Lead to own this function end-to-end: keeping us legally sound across a complex, multi-state regulatory landscape while setting a new standard for how modern, flexible workforces are supported.

If you're energized by building from scratch, thrive at the intersection of employment law and operations, and care deeply about the workers you protect—we'd love to meet you.

What you’ll be doing

As Human Resources Compliance Lead, you’ll lead all HR compliance and risk management efforts for Reflex’s thousands of W2 retail associates across the U.S. You’ll ensure we’re not only legally compliant but also setting a new standard for how modern, flexible workforces are supported. You’ll work closely with Legal, People Ops, Product, and Marketplace teams to implement and manage policies, systems, and guardrails that protect both our workers and our business.

• Own multi-state HR compliance across 25+ states, including wage and hour laws, worker classification, paid leave, sick leave, predictive scheduling, and evolving employment regulations
• Serve as the primary escalation point for complex worker concerns, investigations, and policy issues
• Partner with Legal on employment law changes, risk assessments, and mitigation strategies
• Develop scalable processes for onboarding, managing, and offboarding W2 workers in compliance with state-specific labor laws
• Oversee federal and state regulatory compliance including leave of absence administration, workers' compensation, and unemployment requirements
• Manage unemployment claims, employment verifications, and state-specific reporting for worker separations
• Own and maintain the employee handbook, ensuring policies stay current with federal and state law across all operating jurisdictions
• Conduct regular compliance audits of HR processes and documentation; identify gaps, implement corrective actions, and report findings to leadership
• Manage I-9 administration and ensure ongoing compliance with employment eligibility verification requirements
• Build and maintain compliance reporting cadences that give HR and leadership visibility into risk and regulatory status
• Collaborate with Product and Engineering to embed compliance requirements directly into our platform and tooling
• Proactively identify regulatory risk as we expand into new states and implement safeguards ahead of exposure
• Train internal teams and managers on compliance best practices, employment policies, and legal obligations
• Lead preparation for audits, government reporting, and other workforce regulatory requirements

Who you are

• 5+ years of experience in HR compliance, employment law, or workforce operations
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred
• Deep expertise in multi-state employment regulations—especially wage & hour, paid leave, and scheduling laws
• Experience managing compliance for large, distributed hourly or shift-based workforces; flexible W2 workforce experience is a strong plus
• Sharp legal and risk judgment—you know when to act, when to escalate, and how to translate law into operational reality
• Operationally-minded builder who designs systems and workflows that scale with the business
• Comfortable in a fast-moving, early-stage environment where the playbook is still being written
• Genuine passion for improving the work experience of hourly retail associates

What we’re offering

• Equity grant as one of the first ~30 employees at a fast-growing, venture-backed company
• Competitive salary and health, vision, and dental benefits
• Flexible vacation policy
• Hybrid team based in downtown Austin
• Discounts at your favorite retail brands

Our customers and users come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you'll find a home here at Reflex. Reflex is proud to value diversity at our company. All qualified applicants will receive consideration for employment.