Operations Shift Lead

Austin, TX

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About Reflex

Reflex is transforming how over 15 million Americans work in retail. Our platform connects top-tier retail talent—our Reflexers—with leading apparel brands on-demand. We're on a mission to create the best way to work in retail.

About This Role

As an Operations Shift Lead, you will play a critical leadership role in ensuring Reflex’s real-time support runs smoothly across all markets, seven days a week. You'll lead a team of Operations Support Specialists, manage live escalations from both Reflexers and retailers, and create the conditions for a smooth and empathetic support experience during your shift. Your job is to coach, prioritize, problem-solve, and lead by example.

What You’ll Be Doing

What You Should Have

What We’re Offering

Ready to join the team?

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