About Reflex

Reflex is transforming how over 15 million Americans work in retail. Our platform connects top-tier retail talent—our Reflexers—with leading apparel brands on-demand. We’re on a mission to create the best way to work in retail.

About This Role

Reflex operates across 25+ states with thousands of W2 retail associates powering stores nationwide. As we scale, keeping our compliance operations accurate and on-time is mission-critical. We're looking for a detail-oriented HR Compliance Coordinator to handle the day-to-day execution of our compliance processes — wage garnishments, unemployment claims, background and drug screening, employment verifications, I-9/E-Verify, and related administrative filings.

This role works within established procedures and escalates judgment calls. You need to be meticulous, deadline-driven, comfortable leveraging technology and AI tools to stay efficient, and trustworthy with sensitive information.

If you're energized by process, take pride in getting the details right, and care about the workers you support, we'd love to meet you.

What You'll Do

Wage Garnishments & Payroll Compliance

• Process incoming wage garnishment orders: verify documentation, calculate withholding amounts per state and federal limits, and coordinate with payroll for timely implementation
• Track active garnishments and respond to agency inquiries within required deadlines

Unemployment

• Respond to unemployment claims and requests for separation information within required deadlines
• Gather documentation, submit responses accurately, and maintain complete case records
• Escalate contested or high-risk claims and contribute on resolution

I-9 / E-Verify

• Administer Form I-9 and E-Verify processes, including document review, reverification, and resolution of non-confirmation cases
• Conduct periodic I-9 audits to ensure accuracy and completeness; flag exceptions for review
• Stay current on employment eligibility verification requirements across operating states

Employment Verifications & Reporting

• Complete employment verification requests promptly and professionally
• Handle state-specific reporting for worker separations and new-hire filings
• Maintain compliance data in HRIS and other internal systems; generate routine compliance reports for leadership

Employee Relations Support

• Respond to worker questions about garnishment, unemployment, background screening, and other compliance processes through approved support channels
• Assist with documenting employee relations cases and compliance matters; escalate higher-risk situations appropriately
• Provide cross-functional support to other teams to ensure consistent policy application

Process & Technology

• Help to develop SOPs and checklists for each compliance process
• Actively leverage AI tools and emerging technologies to improve workflow efficiency and accuracy
• Support process improvement efforts, automation initiatives, and system enhancements as the compliance function scales
• Assist with audits, government reporting, and other regulatory requirements as directed

Who You Are

• 1 - 2 years in an administrative, payroll, HR support, or compliance-adjacent role (direct HR experience is a plus, not a requirement)
• Familiarity with multi-state employment regulations is a plus; willingness to learn is required
• Strong attention to detail - you catch errors before they become problems
• Comfort working with numbers, forms, agency portals, and tight deadlines
• Demonstrated ability to leverage AI tools and technology to improve productivity and accuracy
• Disciplined about following defined procedures and knowing when to escalate rather than improvise
• Discretion and professionalism with confidential employee information
• Clear written and verbal communication
• Proficiency with standard office tools (Excel/Google Sheets, email, HRIS or payroll platforms)
• Experience supporting temporary, contingent, hourly, or multi-state workforce populations is a strong plus

What We’re Offering

• Equity grant as one of the first ~30 employees at a fast-growing, venture-backed company
• Competitive salary and full health, vision, and dental benefits
• Flexible vacation policy
• Hybrid team based in downtown Austin

Our customers and users come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you'll find a home here at Reflex. Reflex is proud to value diversity at our company. All qualified applicants will receive consideration for employment.